Store Policies
The Enchanted Petal Terms and the Return and Refund Policy
Confirmation of Order
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute a confirmation of our offer to sell. We may require additional verification or information.
We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind that you might suffer because we decline to accept or cancel your order.
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Payment
You must pay in full by debit, credit card, or PayPal Secure Checkout in advance when you submit an order through our website.
Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back, or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by The Enchanted Petal. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.
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Pricing Information
The Enchanted Petal cannot confirm the price of an item until after your order is placed.
Pricing errors may occur on The Enchanted Petal website. The Enchanted Petal reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from The Enchanted Petal. The Enchanted Petal may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on The Enchanted Petal website versus products in our store.
No refunds! Since all our products are live florals, all sales are final and no refunds or store credit will be issued.
Cancellation/Refunds
Orders cannot be canceled once The Enchanted Petal has begun processing the order. To promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellations of an order can only be made with The Enchanted Petal’s prior written approval and additional charges may apply. Any agreement by The Enchanted Petal to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges, and expenses already incurred by The Enchanted Petal up to that point, and you agree that such amounts may be deducted from any payments previously made to The Enchanted Petal. During routine website maintenance, any pricing issues may not be honored and orders may be canceled and refunded when improper rates are applied.
Accordingly, we encourage you to carefully check your order before submitting it.
Quotes/Custom Orders/Changes
The prices displayed on this website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this website at the time of your order.
Price quotes are good for thirty (30) days.
Delivery
Delivery will be deemed to have taken place at the time The Enchanted Petal places an order in the possession of any carrier service (e.g., UPS, USPS, Federal Express, DHL, Hand Delivery) for customer delivery. The Enchanted Petal is not responsible for lost, stolen, or damaged goods once an order leaves our possession.
If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for the remaining deliveries.
Contact Us​
If you have any questions or suggestions about our Terms and the Return and Refund Policy, do not hesitate to contact us.
The Enchanted Petal Privacy Policy
The Enchanted Petal, LLC operates the www.theenchantedpetal.com website, which provides the Service.
This page is used to inform website visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service, the www.theenchantedpetal.com website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Privacy Policy Generator. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at www.theenchantedpetal.com unless otherwise defined in this Privacy Policy.
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Information Collection and Use
For the best possible experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will only be used to contact or identify you.
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Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us, which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
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Cookies
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
For more general information on cookies, please read "What Are Cookies".
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Service Providers
We may employ third-party companies and individuals due to the following reasons:
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To facilitate our Service;
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To provide the Service on our behalf;
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To perform Service-related services; or
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To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
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Security
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
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Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by The Enchanted Petal. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
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Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
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Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.