top of page

Terms and Return and Refund Policy of

The Enchanted Petal, LLC

 

Confirmation of Order

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verification or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

Payment

You must pay in full by debit, credit card or PayPal Secure Checkout in advance when you submit an order through our Website.

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by The Enchanted Petal. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Pricing Information


The Enchanted Petal cannot confirm the price of an item until after your order is placed.

Pricing errors may occur on the The Enchanted Petal website. The Enchanted Petal reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from The Enchanted Petal. The Enchanted Petal may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the The Enchanted Petal website vs. products in store.

No Refunds

As all of our products are live florals, all sales are final and no refunds or store credit will be issued.

Cancellation/Refunds

Orders cannot be cancelled once The Enchanted Petal has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with The Enchanted Petal’s prior written approval and additional charges may apply. Any agreement by The Enchanted Petal to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by The Enchanted Petal to that point, and you agree that such amounts may be deducted from any payments previously made to The Enchanted Petal. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.


Quotes/Custom Orders/Changes:

The prices displayed on this Website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.

Price quotes are good for thirty (30) days.


Delivery

Delivery will be deemed to have taken place at the time The Enchanted Petal places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express, DHL, Hand Delivery) for customer delivery. The Enchanted Petal is not responsible for lost, stolen or damaged goods once an order leaves our possession.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.

 

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

bottom of page